PRODUCT RETURN FORM

FULL NAME *

First Name Last Name
EMAIL ADDRESS *
PHONE NUMBER *

Area Code Phone Number
MOBILE PHONE NR *

Hi {fullName}

Thank you for contacting us about your incorrect delivery.

We are truly sorry that you didn't receive the product(s) that you have ordered.

We understand your disappointment and apologize for any inconvenience that this may have caused you.

We will attend to this issue immediately, and correct the unfortunate mistake.
Hi {fullName}

We apologize for the inconvenience you experience by receiving a product that is leaking.

We understand your disappointment and we will attend to this issue immediately. Please continue to submit this form in order for us to receive all the details we need to resolve this asap.
Hi {fullName}

Dermal Health makes use of airless pump technology that keeps the medical-grade ingredients inside fresh and potent for as long as possible.

The airless pump delivery system vacuums the product up to the top to dispense it, instead of pumping it through a tube or straw. This design prevents excess oxygen from coming into contact with the formula, protecting the ingredients inside and keeping contaminants out.

Tips for using our airless pump bottles:
- You might experience empty pumps before the product comes out — this is completely normal for airless dispensing systems. (Some bottles may take up to 10-30 pumps to get going.)
  Don’t try to open the bottle. This can damage the airless pumping mechanism.
- If you’re not getting any product after 5 pumps (or 10-30 if your bottle was unused for a period of time), you should prime the pump. To do this, put the cap on, hold the bottle upside-down, and gently tap the top of the bottle against a flat surface.
- Having trouble with your bottle even after priming it? Continue to submit this form. We are always happy to help.
Hi {fullName}

Dermal Health Science works hard to ensure that you’re using the absolute best products for your skin. We want to be certain that you are completely satisfied with your purchase. As such, we have a 30-day money-back guarantee on all products.

It is always important to use products as directed on the label. In the rare instance you experience an allergic reaction to a product in the past 30 days, please follow the below procedure:
1. Discontinue use of the product immediately.
2. Complete and submit the Adverse Reaction Form online. The form can be found here.
3. The relevant product must be returned to the place of purchase at your own cost, within 30 days of purchase. Although Dermal Health Science will assist with your adverse reaction, products purchased from a Dermal Health dispensing practice can't be returned to Dermal Health Science directly.
4. For immediate assistance - phone our head office directly. Tel: +27 (0) 12 004 1791
Adverse reaction returns must be less than 20% used upon arrival back to Dermal Health or the practice where products were purchased.

Products bought at a practice: After Dermal Health received your completed Adverse Reaction Form the practice will facilitate the return to the Dermal Health Head Office. Please note that the product return process will be subject to the return policy of the particular practice.

Products bought online from dermalhealth.store: Please return the products to Dermal Health Head Office. We will send you clear guidelines on this after we received your Adverse Reaction form.

After the Adverse Reaction has been investigated by the clinical team and the product(s) are returned as set out, you will receive a result of the findings within 5 business days of our receipt of the returned product(s) and completed Adverse Reaction Form.

Refunds on Adverse reactions are judged on an individual basis subject to an investigation by the Dermal Health Science Clinical Team.

An Adverse Reaction return cannot be processed without the information set out, and if this cannot be provided we will be unable to accept the return.
PLEASE ATTACH PHOTO/S OF THE PRODUCT TO INDICATE THE PROBLEM *

Choose file/s

Cancel of
Email

HOW LONG HAVE YOU BEEN USING THE PRODUCT? *

Never 3 Times or less More than 3 times 2 Weeks or longer
PLEASE INDICATE YOUR DESIRED OUTCOME *

Replace the product/s Refund the product/s

HOW DID YOU PAY FOR THIS ORDER *

Credit card / Payfast / Payflex Electronic funds transfer (Bank deposit)
BANKING DETAILS FOR EFT REFUND (If approved) *

Name of account holder

Name of Bank

Branch code Account number

Account type

FROM WHICH ADDRESS SHOULD WE COLLECT THE PRODUCT/S? *

Collect from the same address as where the products was delivered I want to provide the details of another address for collection
DETAILS OF THE ADDRESS WHERE PRODUCT/S SHOULD BE COLLECTED *

Street Address

Street Address Line 2

City State / Province

Postal / Zip Code Country

DESCRIPTION OF THE SITUATION OR ADDITIONAL INFORMATION
Dermal Health Science Comments
I HAVE READ AND ACCEPTED THE DERMAL HEALTH RETURN POLICY *

Yes I want to read it now
RETURN POLICY OVERVIEW

This Returns Policy regulates the conditions and circumstances in which goods will be accepted for return and refund.

It also explains the process you need to follow in order to properly cancel a purchase, report a defect, and/or arrange for a return. You are not entitled to any refund, repair, or replacement save to the extent that it is expressly provided for under this Return Policy. Gift cards and vouchers are non-returnable.

To complete your return, we require your order number. Please do not send your purchase back to Dermal Health Science before a return authorization number has been issued to you. Do not send your purchase to one of the Dermal Health affiliated practices without authorization from Dermal Health Science.

NON DEFECTIVE PRODUCTS

If you are unsatisfied with your purchase after receiving the product, you may return it to Dermal Health Science™ within 30 (thirty) days of delivery, without reason and without penalty, in order to obtain a full purchase price refund, in accordance with the return procedure set out below.

Non-Defective Products that are returned will need to be in its original, intact and undamaged packaging without the seal broken in any way. Products need to be returned at your own expense to our registered physical address as set out below. Products need to reach us within 30 (thirty) days after products were originally delivered to you. Shipping fees from your original purchase are non-refundable. Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded. We do not offer exchanges on non-defective products. Products must have been purchased directly from Dermal Health Science. We cannot accept returns of products purchased from dispensing practices. Please return those to the store where purchased.

RETURN PROCEDURE FOR NON-DEFECTIVE PRODUCTS

Complete and submit the Product Return Form online.

Send products for return or exchange to:

Dermal Health Science™

Attention: Returns

315 Aquila avenue

Waterkloof Ridge

0181

South Africa

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping items worth over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS PROCEDURE FOR NON-DEFECTIVE PRODUCTS (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received your refund after 30 (thirty) days of the refund approval notice, please contact us at info@dermalhealth.co.za.

DEFECTIVE PRODUCTS

Subject to Section 56 of the Consumer Protection Act No. 68 of 2008, (“the CPA”), if You have received a product from Dermal Health Science™ and found that the container (either plastic or glass), is defective or leaking, or if the pump or nozzle mechanism is defective, please submit the Product Return Form online within 30 (thirty) days of purchase. Dermal Health Science™ will gladly collect the product at our own expense and provide you with a refund or replacement. In order for a Product to be deemed defective, you will need to state the proper reason for the return, and include an explanation of the alleged defect. You must report any defect in the product as soon as it is discovered within the 30 (thirty) days timeframe. Products must have been purchased directly from Dermal Health Science. We cannot accept returns of products purchased from DermExcel dispensing practices. Please return those to the store where purchased.

REFUNDS OR REPLACE PROCEDURE FOR DEFECTIVE PRODUCTS (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or replacement.

If you are approved, then your refund or replacement will be processed. In the case of a refund, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received your refund after 30 (thirty) days of the refund approval notice, please contact us at info@dermalhealth.co.za.

In the case of a replacement, your replacement product will be couriered to you at the expense of Dermal Health. You will receive a tracking number to track your parcel. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you haven’t received your replacement product after 30 (thirty) days of the replacement approval notice, please contact us at info@dermalhealth.co.za.

INCORRECT DELIVERIES

In cases where the return is as a result of the incorrect product being delivered on the part of Dermal Health Science™, this must be reported within 24 (twenty-four) hours after delivery.

Please submit a Product Return Form online, or contact us via email or telephone. Dermal Health Science™ will gladly collect the product at our own expense and provide you with a refund or replacement.

ADVERSE REACTIONS

Dermal Health Science™ wants consumers to enjoy using our products and want to know if someone experiences an adverse reaction from using one of our products.

Dermal Health Science™ products are formulated and manufactured in a facility regulated by the South African Pharmacy Council (SAPC), the regulator established in terms of the Pharmacy Act, 1974 (Act 53 of 1974). All product formulations are free from any known or common allergens. To ensure that you don't use a product that contains ingredients you are allergic or sensitive to, make sure to read the ingredient list on the product packaging before purchase or use. Our products contain active ingredients that can cause mild irritation of the skin upon initial use thereof. We thus recommend using these products not more than three times per week initially and then gradually increases to daily use.

If you have developed a more severe reaction, please complete and submit the Adverse Reactions Form and/or contact our Customer Care line at +27 (0) 12 004 1791 or email info@dermalhealth.co.za. An experienced staff member will endeavor to resolve any adverse reactions.

Dermal Health Science™ oblige to protect, promote and maintain the health, safety, and wellbeing of our consumers and to ensure sustainable quality pharmaceutical grade aesthetic dermatological products to our consumers.

ADVERSE REACTIONS RETURN POLICY ON PRODUCTS BOUGHT AT A PRACTICE

Dermal Health Science works hard to ensure that you’re using the absolute best products for your skin. We want to be certain that you are completely satisfied with your purchase. As such, we have a 30-day money-back guarantee on all products. It is always important to use products as directed on the label. In the rare instance, you've had an allergic reaction to a product in the past 30 days, please follow the below procedure:

Discontinue use of the product immediately.

Complete and submit the Adverse Reaction Form online.

Upload a photo and supporting documentation explained in the report. A medical certificate from your Healthcare provider may be required to assist with our clinical investigation.

The relevant product/s must be returned to the place of purchase at your own cost, within 30 (thirty) calendar days of purchase.

Although Dermal Health Science will assist with your adverse reaction, products purchased from a Dermal Health dispensing practice can't be returned to Dermal Health Science directly.

Adverse reaction returns must be less than 20% used upon arrival back to the practice where products were purchased. After Dermal Health received your completed Adverse Reaction Form and supported documentation, the practice will facilitate the return to Dermal Health Head office. After the Adverse Reaction has been investigated by the clinical team and the product(s) are returned as set out, you will receive a result of the findings within 30 (thirty) calendar days of our receipt of the returned product(s) and completed Adverse Reaction Form.

Refunds on Adverse reactions are judged on an individual basis subject to an investigation by the Dermal Health Science Clinical Team. Please note that the product return process will be subject to the return policy of the particular practice. An Adverse Reaction return cannot be processed without the information set out, and if this cannot be provided we will be unable to accept the return.

ADVERSE REACTIONS RETURN POLICY ON PRODUCTS BOUGHT FROM DERMALHEALTHSTORE™

Dermal Health Science works hard to ensure that you’re using the absolute best products for your skin. We want to be certain that you are completely satisfied with your purchase. As such, we have a 30-day money-back guarantee on all products. It is always important to use products as directed on the label. In the rare instance, you've had an allergic reaction to a product in the past 30 (thirty) days, please follow the below procedure:

Discontinue use of the product immediately.

Complete and submit the Adverse Reaction Form online. Upload a photo and supporting documentation explained in the report. A medical certificate from your Healthcare provider may be required to assist with our clinical investigation.

The relevant goods must be returned to us, at your own cost, within 30 (thirty) calendar days of purchase. Adverse reaction returns must be less than 20% used upon arrival back with us. After the Adverse Reaction has been investigated by the clinical team and the product(s) are returned as set out, you will receive a result of the findings within 30 (thirty) calendar days of our receipt of the returned product(s) and completed Adverse Reaction Form.

Refunds on Adverse reactions are judged on an individual basis subject to an investigation by the Dermal Health Science Clinical Team. An Adverse Reaction return cannot be processed without the information set out, and if this cannot be provided we will be unable to accept the return.

Send products for return to:

Dermal Health Science™

Attention: Returns

315 Aquila avenue

Waterkloof Ridge

0181

South Africa
I have read and accept the Dermal Health return policy *

Yes I want to read it now
Should be Empty: