Gen Man 5 BANKSETA Strat and Gen RPL Candidate Screening

Generic Management NQF 5 RPL Candidate Screening

RPL pre-assessment for National Certificate in Generic Management (NQF 5)

Three elective streams: Customer Management & Strategy & Generic Management

Please fill out this form to determine whether you are eligible for RPL.

Instructions

Answer the following questions with either a YES (Y) or NO (N). These questions relate to your prior learning in the various topics.
This is so that we can advise you which unit standards (course modules) you can attempt through Recognition of Prior Learning (RPL) and which ones you should rather complete through online training.
Note that with RPL there is no formal training provided, you will be using your own prior learning and research to answer questions in the assessments. So please be as honest as you can.

Section 1: Everyone will answer these questions

This section must be completed by all students

	Yes	No
Have you developed an operational plan for a unit?
Have you implemented an operational plan in a business unit?
Do you know how to monitor, measure and evaluate the achievement of goals and objectives?

	Yes	No
Do you liaise and network with internal and external stakeholders?
Have you devised and applied a strategy to establish constructive relationships with team members and managers in a unit?
Have you worked to minimise personal conflict in the workplace?

	Yes	No
Can you explain change management models and the need to change?
Have you managed a change management process?

	Yes	No
Have you used critical and analytical skills to analyse an issue or problem?

	Yes	No
Have you worked on a knowledge management process or system?
Have you developed a knowledge management implementation plan for a unit?
Do you know how to identify potential risks and assessing the impact thereof in a unit?
Have you developed a contingency plan for managing risk?

	Yes	No
Have you developed and implemented a project plan?

	Yes	No
Can you explain the need for diversity in the workplace?
Can you implement a diversity plan and deal with disagreements and conflicts arising from diversity in a unit?

	Yes	No
Can you formulate performance standards for team members in a unit?
Can you conduct a performance review interview?

	Yes	No
Have you analysed your own unit/team in terms of opportunities for innovation?
Can you develop a plan for creating an environment conducive to innovation?
Can you lead a team through a creative thinking process?

	Yes	No
Have you ever selected a first line manager for a specific position?
Have you ever coached a first line manager?

	Yes	No
Can you explain the theory of teams and the importance of teams in workplace activities?
Have you ever applied the theory of teams to team dynamics?
Can you explain the process of building teams?
Can you evaluate the effectiveness of a team and propose ways to improve team effectiveness?

	Yes	No
Have you ever analysed the education, training and development needs of members of a unit?
Can you compile and implement a people development plan for a work unit?

	Yes	No
Can you explain the concept of leadership as opposed to management?
Can you compare leadership theories?

	Yes	No
Can you apply the concept of corporate ethics to a unit?
Can you assess the state of ethics in your unit and formulate recommendations for promoting organisational values, the code of conduct and ethical practices within a unit and entity?

	Yes	No
Do you communicate optimally at work?
Have you ever written a technical report?

	Yes	No
Can you use various mathematical techniques to collect and organise data?
Can you apply mathematical analysis to calculate and represent financial and economic data?

	Yes	No
Can you explain the key concepts of managerial finance?
Can you interpret financial statements?
Can you draft financial forecasts and budgets?
Have you ever supervised the financial management of a unit against given requirements?

Section 2:

This section is made up of three parts: Strategy OR Generic Management OR Customer Management.
These are the three elective streams available. On the NC: Generic Management (NQF 5).
You can EITHER:
- answer all the questions and see which elective stream you are best suited to RPL or
- you can select any one of the three streams and answer just those questions.

Elective stream 1: Customer management

	Yes	No
Can you accurately identify the needs of the customer?
Can you present and demonstrate features, advantages and benefits to the customer?

	Yes	No
Can you apply personal selling skills to sell products or services?
Can you apply closing techniques to sell products or services?

	Yes	No
Can you describe various factors influencing branding?
Can you discuss the theory around branding and brand familiarity?

	Yes	No
Can you explain and identify "touch points" of customers?
Can you determine solutions in areas of customer service?
Can you action changes or improving areas of customer service?

	Yes	No
Can you distinguish customer purchasing motives and behaviours?
Can you assess and respond to customer needs correctly?

Elective stream 2: Strategy

	Yes	No
Have you ever developed the vision for your business unit?
Can you describe the leader's role within the business unit in relation to the vision?

	Yes	No
Have you ever analysed the strategy of the entity?
Have you ever analysed the macro-environment relating to the industry? (eg PESTLE)
Have you ever created a strategy based on a macro and micro analysis of an entity?

	Yes	No
Have you ever developed a strategy for the department/division
Have you ever developed, implemented and reviewed action plans for the department/division

	Yes	No
Have you ever been involved in selecting the most viable strategic initiative/s for your business unit?
Have you ever drafted an integrated strategy for your business unit?
Have you ever implemented a business strategy?
Do you know how to develop a scorecard for measuring the implementation of the strategy?

	Yes	No
Can you explain your own accountability in respect of corporate governance?
Have you been involved in operationalising the corporate governance policy of the entity?
Can you evaluate current compliance and then develop a plan to improve compliance with corporate governance

	Yes	No
Can you apply problem solving techniques to analyse a situation?

	Yes	No
Can you put in a plan to establish better communication processes in your business unity?
Can you evaluate the effectiveness of the communication processes and use this to recommend improvements?

	Yes	No
Can you explain the theory of negotiation?
Can you use the theory to plan objectives, develop a negotiation strategy and formulate the best course of action in a negotiation?

Elective stream 3: General Management

	Yes	No
Can you describe the main sources of conflict?
Can you implement a strategy to resolve conflict?
Do you have the attributes of a good conflict manager?

	Yes	No
Do You know how to prepare for, conduct, conclude and evaluate negotiations?

	Yes	No
Can you identify and then interpret laws, legal documents, standards and codes of practice relevant to a unit?
Have you ever analysed the compliance to legislation and other requirements that regulate your business unit?
Can you formulate recommendations to address areas of non-compliance with legal and other requirements?

	Yes	No
Can you describe various factors influencing branding?
Can you discuss the theory around branding and brand familiarity?

	Yes	No
Can you establish staff performance standards?
Can you prepare for and conduct a performance review interview?

	Yes	No
Have you ever established communication processes to promote positive relationships within the policies and procedures of the entity?
Can you put a system in place to evaluate the effectiveness of the communication processes?
Can you recommend improvements to the effectiveness of communication processes?

Chartall Business College (Pty) Ltd is registered with the Department of Higher Education and Training until 31 December 2024 as a private college under the Continuing Education and Training Act, 2006 (registration number 2012/FE07/044) and is provisionally registered with the Department of Higher Education and Training until 31 December 2020 as a private higher education institution under the Higher Education Act, 1997 (registration certificate number 2016/HE07/002)