The next step will be to forward your medical information (Including your uploaded medical files) to the Cuban Medical Authorities in order for them to make a determination if there are any treatment programs available to your specific medical case, and what are the best medical options available for you. This process usually takes between 10-14 business days excluding weekends and Cuban national holidays.
Upon receipt of the Cuban medical authorities’ final decision, we will correspond with you via email to guide you through the third and final step which will involve the careful planning of the following:
- Cost of your treatment;
- Your preferred treatment start date;
- Planning the trip for you and your companion (Should you wish to);
- Planning and reserving your hospital/ hotel accommodation (Including your meal plan and transportation from and to) for you and your companion (Should you wish to);
- Planning other desired services such as translation and entertainment during your stay in Cuba
Important Update:
As of August 1, 2015, CubaHeal introduces an essential step forward in enhancing our service quality and efficiency. We will require a $550.00 CAD initial deposit for submitting medical profiles to the Cuban Medical Authorities for comprehensive assessment. This upfront contribution will be seamlessly integrated into the total cost of your selected treatment program(s), ensuring a smooth and transparent financial process.
This measure is born from our commitment to uphold the integrity and dedication of the Cuban Medical Authorities. Their meticulous effort in evaluating each case, crafting personalized treatment plans, and allocating specific treatment slots demands recognition and respect. Unfortunately, a trend of applicants seeking complimentary consultation and diagnosis, without proceeding to treatment, has prompted us to implement this policy. Such practices not only disregard the professional labor involved but also extend the wait times for other patients desperately needing timely care and intervention.
Why This Matters to You:
- Value and Respect for Professional Expertise: Your deposit acknowledges the valuable time and expertise the Cuban Medical Authorities invest in meticulously reviewing and planning for each patient’s care.
- Enhanced Access and Efficiency: By discouraging non-serious applications, we ensure quicker access and reduced waiting times for genuine patients, streamlining the pathway to recovery and healing.
Transparent and Fair Financial Policies:
Full Integration into Treatment Costs: Should your application progress to an approved treatment, this deposit will be deducted from the overall cost, effectively rendering the initial assessment phase at no additional cost to you.
Refund Policy for Non-Approval: In the rare instance where treatment is not advised due to the nature of the condition, CubaHeal Medical Tourism Inc. guarantees a refund of the entire deposit minus any bank wire transfer fees, ensuring fairness and transparency.
Commitment to Your Health Decision: If after receiving approval, you decide not to proceed with the treatment, the deposit will serve as a fee for the comprehensive consultation provided. This policy supports the sustainability of offering such detailed evaluations and maintaining the high standard of care CubaHeal is known for.
Payment Process Notice:
For your convenience, CubaHeal utilizes the payment processing services of our trusted sister company, CHMT Canada Inc. Please expect to see CHMT Canada Inc. listed as the beneficiary on your credit card statement, reflecting our transparent and secure financial operations.
We thank you for understanding the necessity of this policy, designed to enhance the quality and efficiency of the healthcare journey we offer. CubaHeal remains dedicated to facilitating access to exceptional medical care in Cuba, with respect and fairness at the heart of our approach.
Sincerely yours,
CubaHeal Administration Department