TERMS + CONDITIONS + ALL RISK DAMAGE COVER
Please read through everything carefully
CREDIT CHECK
Before any client can officially rent from DT FILM SERVICES, we require a full background credit check on themselves, the individual / business and its Directors / Members.
POLICY
The Client(s) hereby bind themselves jointly and severally as surety / sureties for the due and punctual payment by the client on demand of all amounts owing to DT FILM SERVICES including legal fees, interest and other costs. Overdue accounts will attach interest up to the maximum rate permissible by law.
CANCELLATIONS
Any cancellations made 24 hours before the date of hiring will be charged at a full day’s rate.
COLLECTIONS & RETURNS
Mondays to Thursdays - Clients are to collect the gear after 13:00 (1pm) the day of rental.
Fridays - Clients are to collect the gear after 15:00 (3pm) the day of the rental.
Clients are to return the gear before 9am the day after the rental period.
WEEKEND RATES
DT Film Services have tailor made weekend rates that best suit its clients. Our weekend rates includes a weekend hire at only one days rate. Clients can pick up their gear on Friday after 3pm and Return before 9am on Monday Morning.
LATE RETURNS
We estimate the late return fee based on what time the gear is received back from the client. Half day or full day charges will apply. Half day charges will apply if the client brings the gear back 5-6 hours later than expected. A full day fee will be charged if the client brings back the gear any time after 6 hours of expected return.
CHECK YOUR OWN GEAR
While every effort is made to ensure that all gear is packed and ready for the client, it is the ownness of the client(s) to ensure that a proper gear check has been made before leaving the DT premises. DT Film Services cannot and do not accept any responsibility for equipment not checked properly.
DAMAGES
The client is fully liable for any damages to the equipment and for any equipment not returned or not returned in the same condition it was in at the commencement of the hire. The damage cover includes any negligence, hi-jacking, fire, flood. water damage, loss, theft, and any other damage or stolen items.
In the case of damage during a shoot day, DT FILM SERVICES will supply you with alternative equipment. The client is liable for all damages to the gear, therefore the client is liable for the repair or replacement of that equipment.
The client(s) agrees that if without lawful cause the equipment is not returned within 48 hours after the agreed hire period, without any notification, the equipment may be regarded as stolen in which event, criminal charges may be laid with the South African Police Service without further notifications to the client. The client(s) will still be liable for the full replacement / damage costs. The Client(s) confirm they accept responsibility for the full, new replacement value of items which cannot be repaired.
The latest available model will replace items which have been discontinued by the manufacturers. All directly related costs such as freight and custom levies will form part of the claim.
THEFT
In the event of reported stolen gear, the client will be held liable for the full replacement value of those items.
DT Film Services reserves the right to subject its customers to a Lie Detector Test, if the company deems necessary to very any information relating to the application, amounts and items hired.
INSURANCE
The insurance of all Photography and Film equipment is mandatory, and is charged at 10% (Ten Percent) of the total rate. These charges are valid within the borders of South Africa only.
In the event of the equipment being used outside the borders of South Africa, additional insurance will be required at the client’s expense on ALL EQUIPMENT TYPES. The renter will need to provide DT FILM SERVICES with proof of additional insurance before the equipment leaves DT FILM SERVICES.
The renter is also responsible for an excess payable at 15% of the new replacement cost of each item of equipment, and at a minimum rate of R8000.00 per item, in the event the equipment cannot be repaired as per above. Should the value of an item be less than R10,000.00 then insurance will not apply and the Renter shall be liable for the full replacement value of the item. Any Items booked out under loan or sponsorship will not be covered under this section and the recipient of such will be liable for the full replacement value in case of damage or loss, no matter the value.
Where certain items of equipment cannot be insured for whatsoever reason, the Renter will be liable for the cost of the repair (if possible) or the full replacement cost of the item
Insurance doesn't include the excess.
BOOKINGS
In order to make your bookings, please email rentals@dtfilmservices.com or phone (031) 261-6961. All gear is booked out at a daily rate, and must be returned no later than 9:00am the next morning. Please note that a 50% deposit is required to secure your booking and the remaining balance to be paid on the day of collection (non-negotiable).
REFUNDS
DT FILM SERVICES does not offer any refund, however, if negotiated, a credit note can be given.
EQUIPMENT CONDITIONS
While every effort is made to maintain equipment in good working order, due to the nature of the equipment and the environment it is used in. DT FILM SERVICES or its employees cannot and do not accept any responsibility for equipment failure.
WORKING HOURS
Our office hours are strictly between:
Mondays: 7am to 5pm
Tues-Thurs: 8am to 5pm
Fridays: 8am to 6pm
Saturdays: 8am to 12pm
Sundays: CLOSED
PAYMENT OPTIONS
Credit or Debit Cards, EFT, or Cash.
EQUIPMENT MALFUNCTIONING
In the unlikely event that the gear malfunctions or breakdowns either during or after office hours, please sms 083 654 3212 which will divert to the person on duty. He / she will ensure that a staff member gets to the office to meet you soonest.
RENTING / COLLECTING ON BEHALF OF
If you send someone to rent on behalf of yourself, or to collect on behalf of yourself, please note that a signed letter with the persons ID number must be sent through with the said person, or an email through to rentals@dtfilmservices.com stating that you give permission for the said person to rent under your name or collect on behalf of yourself. The said person will need to bring their ID in store. Please note that whoever's account the gear is taken out of, will be held liable for any theft, damage, or negligence to the signed off gear.
Rentals costing more than R5,000 will require the person who's account it is under to come and collect.
CHANGE OF TERMS
DT FILM SERVICES reserve the right to update these terms & conditions without any prior notice.
