• JOB SPECIFICATIONS

    Responsibilities:

    • Delivery of high-quality remote support on a range of technical incidents and problems across the client base.
    • Providing excellent client service and technical support within schedule time.
    • Identify and resolve client technical problems or queries.
    • Keep updated with all services.
    • Utilise available resources to find solutions to customer requests within scope.
    • Manage client expectations according to product performance and scope.
    • Provide ad hoc support to colleagues and managers as needed.
    • Monitoring incoming tickets and coordination thereof.
    • Quality Assurance and management of tools analytics and statistics. 
    • Take ownership of incidents assigned to you and manage them through to resolution.
    • Deliver technical support online to clients.

    Minimum Requirements:

    • Relevant IT qualification (MCSA | MCSD)
    • 3 years’ service desk experience.
    • Experience in Microsoft software (Windows 8 / 10)
    • Strong verbal and written skills – English and Afrikaans.
    • Professional approach and appearance.

    Skills:

    • Excellent communication and interpersonal skills.
    • Strong administrative, organisation and co-ordination skills.
    • Excellent time management skills.
    • Work under pressure in a high-quality standard.
    • Very good technical understanding of current leading technologies and industry terminology.
    • Calm and approachable “can do” attitude.
    • Solid client relations skills to understand external or internal needs.
    • Ability to work well within a team, supporting other team members.
    • Willingness to grow and better yourself.

     

  • FIRST WE NEED SOME INFORMATION

    - ABOUT YOU -

  • Local candidates preffered


  • SUBMIT YOUR CV

    - ALMOST THERE -

  • Step 01 - CV & Photo

  • UPLOAD CV
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  • UPLOAD RECENT PHOTO
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  • Step 02 - Invitation to a first interview

    If you are an ideal prospective candidate for the position you've applied for, we will contact you to arrange an interview at Succeed House. If you do not hear from us within 2 weeks, your application is regarded as unsuccessful, however, please do not be discouraged to apply again.

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    GOOD LUCK WITH YOUR APPLICATION!

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