Refund Request Form

Please provide the reason for your refund

Missed FlightTechnical issue on websiteNo longer wish to flyDeath or Hospitalisation of a passengerDirect family member hospitalised or passed awaySchedule change of more than 1 hourMedically declared unfit to travelCancelled Mauritius Flight
Unfortunately Missed Flights do not qualify for any refunds.
We are very sorry for the inconvenience, please provide the details of the issue you received on the next page.
Please provide details of the technical issue you encountered*

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Did you opt for our Cancellation Option?

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If there are still more than three days to departure FlySafair will give you a full refund, minus R300 admin fee, of your purchase in the form of a voucher that can be used to purchase any future flight. These vouchers will be valid for 6 months from the date of issue.

Please contact our Call Centre on 087 357 0030 (MON - SUN 7AM to 7 PM) to redeem refund your booking to voucher.
When a flight is booked, FlySafair reserves a seat for the intended passenger, and it is removed from the airline's inventory. When a seat is cancelled, the airline has a limited ability to be able to sell that seat again, especially if the time to departure is not long. In accordance with the National Consumer Protect Act, FlySafair reserves the right to charge a cancellation charge on cancelled flights. These charges are as follows:
- If a customer requests to cancel a flight sector (one-way flight) that departs in 45 days or more from the time of the cancellation request, the customer will receive a 50% refund.
- If a customer requests to cancel a flight sector (one-way flight) that departs in less than 45 days from the time of the cancellation request, a 100% cancellation fee will be imposed and no refund will be granted.
When is your flight

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Today

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Days to Departure
Your flight departs in more than 45 days and is eligible for a 50% refund.
Unfortunately your flight departs in less than 45 days so you do not qualify for a refund. You can still make changes to your flight reservation up to 4 hours before departure.
Past flights do not qualify for any refund if you no longer wish to fly.
Unfortunately your flight departs in less than 3 days so you do not qualify for a refund. You can still make changes to your flight reservation up to 4 hours before departure.

We are so sorry to hear of this news. You are welcome to apply for a full refund. Please provide proof of hospitalisation or a death certificate. (Supporting documentation must be submitted within 3 days of refund submissions)
We are so sorry to hear of this news. You are welcome to apply for a refund. Please provide proof. (Supporting documentation must be submitted within 3 days of refund submissions)
Please indicate the relation
We apologise for this inconvenience. Please provide the details of the cancellation that you would like to make on the next page.
We are so sorry to hear of this news. Unfortunately only direct relatives qualify for refunds.

Alternatively you are welcome to make changes to your reservation. Appropriate fees will apply depending on the type of fare you purchased.
We are so sorry to hear of this news. You are welcome to apply for a 50% refund. Please provide a proof of hospitalisation or a death certificate. (Supporting documentation must be submitted within 3 days of refund submissions)

Alternatively you are welcome to make changes to your reservation. appropriate fees will apply depending on the type of fare you purchased.
Please attach a proof of hospitalisation or a death certificate*

Booking Ref*
Name*

First NameLast Name
First Name*
Last Name*
E-mail*
Tel number*
Please provide details of which flights you would like cancelled*

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Please upload your banking details to assist us with a speedy refund should you qualify for a cash out based on our T&Cs

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