When a flight is booked, FlySafair reserves a seat for the intended passenger, and it is removed from the airline's inventory. When a seat is cancelled, the airline has a limited ability to be able to sell that seat again, especially if the time to departure is not long. In accordance with the National Consumer Protect Act, FlySafair reserves the right to charge a cancellation charge on cancelled flights. These charges are as follows:
- If a customer requests to cancel a flight sector (one-way flight) that departs in 45 days or more from the time of the cancellation request, the customer will receive a 50% refund.
- If a customer requests to cancel a flight sector (one-way flight) that departs in less than 45 days from the time of the cancellation request, a 100% cancellation fee will be imposed and no refund will be granted.