Unfortunately Missed Flights do not qualify for any refunds.
We are very sorry for the inconvenience, please provide the details of the error you received on the next page.
If there are still more than three days to departure FlySafair will give you a full refund, minus R300 admin fee, of your purchase in the form of a voucher that can be used to purchase any future flight. These vouchers will be valid for 12 months from the date of issue. Please contact our Call Centre on 087 135 1351 (MON - SUN 7AM to 7 PM) to redeem refund your booking to voucher.
When a flight is booked, FlySafair reserves a seat for the intended passenger, and it is removed from the airline's inventory. When a seat is cancelled, the airline has a limited ability to be able to sell that seat again, especially if the time to departure is not long. In accordance with the National Consumer Protect Act, FlySafair reserves the right to charge a cancellation charge on cancelled flights. These charges are as follows:
Your flight departs in more than 45 days and is eligible for a 50% refund.
Unfortunately your flight departs in less than 45 days so you do not qualify for a refund. You can still make changes to your flight reservation up to 4 hours before departure.
Unfortunately your flight departs in less than 3 days so you do not qualify for a refund. You can still make changes to your flight reservation up to 4 hours before departure.
We are so sorry to hear of this news. You are welcome to apply for a full refund. Please provide a proof of hospitalisation or a death certificate.
We apologise for this inconvenience. Please provide the details of the cancellation that you would like to make on the next page.
We are so sorry to hear of this news. Unfortunately only direct relatives qualify for refunds.
Alternatively you are welcome to make changes to your reservation. appropriate fees will apply depending on the type of fare you purchased.
We are so sorry to hear of this news. You are welcome to apply for a 50% refund. Please provide a proof of hospitalisation or a death certificate.