THE ADVOCATES COMPLAINTS COMMISSION

THE ADVOCATES COMPLAINTS COMMISSION

HELP FORM SUMMARY OF A COMPLAINT AGAINST AN ADVOCATE
Fill out all spaces on this form. When providing documents to the Advocates Complaints Commission, please send copies only. All documents received, whether originals or copies, become the property of the Commission and are subject to future destruction.

The Advocates Complaints Commission will review and evaluate your complaint to determine whether investigation and prosecution is appropriate. You will be notified of our decision in writing. Thank you for your cooperation
Section 1-Personal Details

(Please complete in block/Capital letters)
Full Name*

PrefixFirst NameMiddle NameLast Name
Gender

MaleFemale
ID Number*
Postal Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Physical Address
Town
County
Sub-County
Location
Sub-Location
Division
Phone Number*

Area CodePhone Number
E-mail*
Are you making this complaint on behalf of another person such as a client or relative?

YesNo
If yes, please tell us Complainant’s:
Full Name

PrefixFirst NameLast Name
Postal Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Reason for complaining on behalf of someone else
Are you authorised to make this complaint on behalf of this person?

If yes please attach written authorization.No, Seek written authorization.
Attach Written authorisation*

Upload a File

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Section 2 - TheAdvocate About Whom You Are Complaining
Full Name

PrefixFirst NameLast Name
Gender

MaleFemale
ID Number
The name of the Advocate’s firm, if applicable
Number of advocates in the law firm

Sole Practitioner2-10Above 11Unknown
Postal Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Building
Street
Town
Phone Number

Area CodePhone Number
E-mail
Describe your relationship to the advocate who is the subject of your complaint:

I am a clientI am an opposing advocateI am a former clientI am an opposing partyOther
Date of first contact with advocate

MonthDayYear
Date of last contact with advocate

MonthDayYear
If the advocate you are complaining about is acting for you, please answer these questions: Have you already raised your complaint in writing either with the advocate himself for a senior partner in the law firm?

YesNo
If so, who?
If yes, enclose copies of all relevant correspondence:

EnclosedNot Enclosed
Attach Copies of relevant correspondence

Upload a File

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If no, please briefly advise why you have not raised the matter in writing
What is the advocate’s filereference number?
When did you first raise your complaint with your advocate(s)

MonthDayYear
Have the advocates told you they will no longer act for you?

YesNo
When was the last time you were in contact with the advocate and what occurred at that time

MonthDayYear
Time

:HourMinutesAM/PM Option
If finalised, have you received a fee note/invoice/bill of costs?

YesNo
Attach copy if available

Upload a File

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Did you have a written fee agreement duly executed between you and your advocate(s)

YesNo
Attach copy if agreement

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If there was no written fee agreement, please explain your understanding regarding payment to your advocate of fees, expenses, costs, etc
Have you paid any fee to your advocate(s):

YesNo
If so, how much have you paid?
Were you issued withreceipts?

YesNo
Please attach copy of receipts

Upload a File

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Has the advocate taken you to court for unpaid legal fees?

YesNo
If yes, when did the advocate commence the legal proceedings?

MonthDayYear
NB:Please note, generally the ACC cannot handle a complaint if the advocate has commenced legal proceedings to recover the unpaid costs.
Have you instructed a new advocate to act for you in the same matter?

YesNo
If yes, please give brief particulars of your new advocate(s) as we may need to contact him/them, at no charge to you:

PrefixFirst NameLast Name
The name of the new advocate’s law firm:
The new advocates contacts:
Postal Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Building
Street
Town
Phone Number

Area CodePhone Number
E-mail
When did you instruct your new advocate(s)

MonthDayYear
Can we contact your new advocate(s) to discuss your complaint?

YesNo
SectionThree – The Kind of Work Involved
Briefly state what kind of legal work you instructed your advocate(s) to do*
What is the status of the legal work done so far?*
If a suit has been filed, please give particulars of the suit, including suit number, the court, parties involved,the stage it has reached etc
Also attach copies of any relevantcourt documents in your possession

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SectionFour – Further Information About the Work Involved
The name of the deceased?
Date of death

MonthDayYear
The name(s) and address (es) of those dealingwith the deceased’s affairs (i.e. executor, administrators)
Name

First NameLast Name
Phone Number

Area CodePhone Number
Name

First NameLast Name
Phone Number

Area CodePhone Number
Name

First NameLast Name
Phone Number

Area CodePhone Number
Are you a beneficiary of the estate

YesNo
Names and addresses of other beneficiaries
Name

First NameLast Name
Phone Number

Area CodePhone Number
Name

First NameLast Name
Phone Number

Area CodePhone Number
Name

First NameLast Name
Phone Number

Area CodePhone Number
If the matter relates to a road accident, the following questions must be answered in full. Attach photocopy of police abstract:
Name

First NameLast Name
Phone Number

Area CodePhone Number
Name

First NameLast Name
Phone Number

Area CodePhone Number
Name

First NameLast Name
Phone Number

Area CodePhone Number
Names and address (es) of insured/defendant, if any
Name

First NameLast Name
Phone Number

Area CodePhone Number
Name

First NameLast Name
Phone Number

Area CodePhone Number
Name and address (es) of insurer(s)
Insurance policy number
Insurance claim number
Amount of compensation awarded/settlement: Kshs
Amount paid to you or beneficiary: Kshs
Please attach copies of all the relevant documents to support your complaint and a list of these documents.

Upload a File

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Section Five – What Exactly is YourComplaint
Please say briefly what you are dissatisfied with and why, and/or what you think the advocate did wrong or what he failed to do.
Section Six – Setting Your Complaint
Please say what you would like done to put things right

Have my documents/file returned to meIf so, please specify the documents you want returnedImprove my communication with the advocateImprove the service provided with the advocateReceive an apologyResolve my dispute about feesResolve my dispute with the advocateOther
DECLARATION: I declare that the information I have provided above is true and accurate to the best of my knowledge. I understand that all information that I submit can be disclosed to the advocate.
Signed…………………………………………………………………………………..
Date

MonthDayYear
Send the completed form together with photocopied attachments to;

The Secretary

The Advocates Complaints Commission

Sheria House, 5th Floor

Harambee Avenue

P O Box 48048 – 00100, Nairobi

Tel. +254-20-227461, 251915

Fax 315317

Email: acc@kenya.go.ke
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THE ADVOCATES COMPLAINTS COMMISSION

Section 1-Personal Details

Physical Address

Section 2 - TheAdvocate About Whom You Are Complaining

SectionThree – The Kind of Work Involved

SectionFour – Further Information About the Work Involved

Section Five – What Exactly is YourComplaint

Section Six – Setting Your Complaint