All of the numbers you want to port need to appear on one single Telkom bill.
NB! NB! NB!
By default any and all ADSL functionality of the associated number and line is cancelled during the porting process. If you are unsure of whether you have ADSL or don't wan't lose the functionality, please read the below and or contact our porting team at porting "at" cisp.co.za.
The ADSL service needs to be listed on your latest Telkom bill. Some examples of the line item description to look for:DSL Fast/Faster/Fastest Bundle 011 XXX 1234DSL Fast/Faster/Fastest 011 XXX 1234Your Telephone Line (WS) 011 XXX 1234If it is not listed on your latest Telkom bill it means it has already been cancelled and you should answer "no" above.
This form must be filled in by the authorised person for this Telkom account. Please change the name above accordingly and change your answer to "Yes"
We require the following documents to get started with your number porting:
If the account is in a business name, all of the above as well as:
NB! These are requirements from Telkom and not Cool Ideas. We have tried to make it as simple as possible however Telkom will reject the port if these documents are not all correct. To avoid delays and possible downtime on your number, please ensure that you get all of the correct documents to us the first time. The process can take anywhere from 2 – 8 weeks. Please do NOT cancel your Telkom line until the port is complete. Telkom normally closes your account after the port is done however you need to confirm with them directly just to be sure.
Application to port number/s to Cool Ideas.
Acknowledgement of ADSL Functionality Loss once number(s) are ported.
Important Note on Port Reversal.
Value added services *
If you have any value added services associated with your Telkom account they will be automatically cancelled.
Examples of such services are:
* We do offer equivalent services free of charge which we will set up for you when you take delivery of your phone. Ask our friendly support staff for more details.
NB! NB! Business number ports may incur higher costs ranging from R350 to many thousands of Rands depending on your current Telkom setup. Please allow us a few days to provide accurate costing. We will require written acceptance of these costs before proceeding.